Sugarloaf Resort Front Desk Manager
Overview:
Sugarloaf is currently looking for a reliable, well-organized and outgoing person with a passion for guest service to join our Lodging Team as a Resort Front Desk Manager.
The Resort Front Desk Manager oversees the daily operations for all Resort Front Desk roles.
This role will ensure that staff excel at providing superior guest service and provide efficient, informative and unsurpassed guest service as required by the Boyne Resort Standards.
This position will also perform ancillary jobs, complete assigned projects efficiently and accurately upon request, and will provide additional assistance to the GM of Lodging as needed.
This is a full-time, year-round position that is eligible for benefits.
If you have experience in customer service and enjoy working directly with guests in a fun and friendly environment as part of a supportive team, please apply today.
Responsibilities:
Oversees daily operations and functions of all Resort Front Desk including Hotel and Condo Operations.
Ensure all daily checklists are completed as directed.
Provide superior front desk service including but not limited to, using the computer to take reservations, quote/book lodging packages and running reports.
Interact in a professional manner to all Guests, owners, and other Resort Departments.
Follow Boyne Service Standards Check Check-In/Out Process that must be followed without exception and ensure other staff are following set standards.
Operate the switchboard to take, or to answer questions, forward or transfer calls to expedite service.
Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts and deliver deposits for delivery.
Detailed communication of all guest interactions including:
E-mail to parties that need to be notified, guest opportunity log tracking and all tasks that may be added on a seasonal basis.
Additional task including implementing and coordinating activities for on wind hold days and ensure guests are informed of the added events.
Qualifications:
Must be able to work days, evenings and weekends.
Shifts must be flexible to business levels or as required by the department managers Minimum of high school diploma or degree equivalent required Good communication skills are a must, must be very comfortable with telephone communication At least 6 months of experience in customer service preferred Experience with money handling, switchboard, and computers also preferred Sugarloaf Team Member Benefits include:
Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River) Discounts at resort F&B and retail locations Discounted ski/snowboard lessons and rentals Access to Nordic trails and discounted equipment rentals at our Outdoor Center location Discounted passes at other Boyne and partner resorts Eligibility for end of season service and loyalty bonus Eligibility for benefits such as medical/dental/vision/life insurance as well as paid time off Recommended Skills Friendliness Passionate Telephone Skills Coordinating Interpersonal Skills Communication Estimated Salary: $20 to $28 per hour based on qualifications.
Sugarloaf is currently looking for a reliable, well-organized and outgoing person with a passion for guest service to join our Lodging Team as a Resort Front Desk Manager.
The Resort Front Desk Manager oversees the daily operations for all Resort Front Desk roles.
This role will ensure that staff excel at providing superior guest service and provide efficient, informative and unsurpassed guest service as required by the Boyne Resort Standards.
This position will also perform ancillary jobs, complete assigned projects efficiently and accurately upon request, and will provide additional assistance to the GM of Lodging as needed.
This is a full-time, year-round position that is eligible for benefits.
If you have experience in customer service and enjoy working directly with guests in a fun and friendly environment as part of a supportive team, please apply today.
Responsibilities:
Oversees daily operations and functions of all Resort Front Desk including Hotel and Condo Operations.
Ensure all daily checklists are completed as directed.
Provide superior front desk service including but not limited to, using the computer to take reservations, quote/book lodging packages and running reports.
Interact in a professional manner to all Guests, owners, and other Resort Departments.
Follow Boyne Service Standards Check Check-In/Out Process that must be followed without exception and ensure other staff are following set standards.
Operate the switchboard to take, or to answer questions, forward or transfer calls to expedite service.
Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts and deliver deposits for delivery.
Detailed communication of all guest interactions including:
E-mail to parties that need to be notified, guest opportunity log tracking and all tasks that may be added on a seasonal basis.
Additional task including implementing and coordinating activities for on wind hold days and ensure guests are informed of the added events.
Qualifications:
Must be able to work days, evenings and weekends.
Shifts must be flexible to business levels or as required by the department managers Minimum of high school diploma or degree equivalent required Good communication skills are a must, must be very comfortable with telephone communication At least 6 months of experience in customer service preferred Experience with money handling, switchboard, and computers also preferred Sugarloaf Team Member Benefits include:
Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River) Discounts at resort F&B and retail locations Discounted ski/snowboard lessons and rentals Access to Nordic trails and discounted equipment rentals at our Outdoor Center location Discounted passes at other Boyne and partner resorts Eligibility for end of season service and loyalty bonus Eligibility for benefits such as medical/dental/vision/life insurance as well as paid time off Recommended Skills Friendliness Passionate Telephone Skills Coordinating Interpersonal Skills Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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